Refund Policy

Our policy lasts 90 days after your order has been delivered. If 90 days have gone by since your product(s) were delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase & In case of defective or damaged goods please provide Photographic evidence.

Send your Return request & the Receipt to: a1smartstore.com@gmail.com

When we send you an address to return the item, you will have to pay the shipping fees. ( If item is Correctly chosen & NOT Originally Damaged )

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange and the Paypal service fee is not refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 90 days after delivery by traceable post.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days and the Paypal service fee is not refundable.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at a1smartstore.com@gmail.com

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at a1smartstore.com@gmail.com

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

https://www.paypal.com/us/cshelp/article/how-do-i-create-a-shipping-label-to-return-a-purchase-to-the-seller-help689

How do I create a shipping label to return a purchase to the seller?

This article has information related to purchasing shipping labels from the Shipstation. If you purchased your shipping label through the PayPal Shipping Center, visit our PayPal Shipping Center for more information.

If your seller has turned on the return label feature, you'll be able to print and pay for a domestic or international return shipping label from your PayPal account.

The returned item must be in the same condition as when you received it and you’re responsible for any costs associated with the return. If you’re shipping internationally, please mark “Returned Cargo” on the outside of the package to avoid tax charges.

We suggest you retain a copy of the shipping label to verify the address of the recipient. If needed, we may ask you to provide this document later.

Here’s how to create and print a return shipping label:

  1. Go to Activity and select All Transactions.
  2. Click the payment for the item you want to return.
  3. Scroll to the bottom of the “Transaction Details” page and click Return Shipping Label.
  4. Complete the form and click Continue.
  5. Make sure the information is correct and click Pay and Continue. Your PayPal account is charged for the label.
  6. Click Print in the return label pop-up window.

We'll send you and the seller an email with tracking information to confirm that you're returning the item.

Tips:

  • Before you create your return shipping label, ask the seller about the return and refund policies.
  • If you choose a different shipping company than the seller used, re-enter your address and shipment information. You can create one return label per transaction.

IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. Our policy does not entitle you to reimbursement for the return shipping costs that you may incur.

Information:
Please do not send any return items to the addresses above, returns sent to these addresses cannot be processed. If you need to return a product, please contact us as soon as possible by emailing us to a1smartstore.com@gmail.com