Returns & Exchanges


If you are not completely satisfied with our product or happy with your purchase, please let us know. Refunds and exchanges must be requested within 90 days upon delivery. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original package with a receipt or proof of purchase.

REFUNDS:

Our policy lasts 90 days after your order has been delivered. If 90 days have gone by since your product(s) were delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase & In case of defective or damaged goods please provide Photographic evidence.

Send your Return request & the Receipt to: a1smartstore.com@gmail.com

When we send you an address to return the item, you will have to pay the shipping fees. ( If item is Correctly chosen & NOT Originally Damaged )

All defective products must be returned within 90 days by traceable post from the date you placed your order.
It may take up to  7 business days to process your return after we receive your product.The buyer is responsible for all further shipping fees.

If you would like a refund, please contact us for the RMA return number and please contact us for the return address and then ship the item(s) to our warehouses:

Once we receive and inspect your returns, we will send you an email notifying if the return was approved or rejected.

For exchange buyer MUST return the defective item for 1 to 1 exchange or refund, the return cost due to buyer and the Paypal service fee is not refundable.

The Paypal return policy: https://www.paypal.com/ch/webapps/mpp/ua/buyer-protection?locale.x=en_us

https://www.paypal.com/us/cshelp/article/how-do-i-create-a-shipping-label-to-return-a-purchase-to-the-seller-help689

Exceptions / non-returnable items

Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.

IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. Our policy does not entitle you to reimbursement for the return shipping costs that you may incur.

Information:
If you need to return a product, please contact us as soon as possible by emailing us to a1smartstore.com@gmail.com