Returns & Exchanges

Returns & Exchanges

If you are not completely satisfied with our product or happy with your purchase, please let us know. Refunds and exchanges must be requested within 90 days upon delivery. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original package with a receipt or proof of purchase.

REFUNDS:

Our policy lasts 90 days after your order has been delivered. If 90 days have gone by since your product(s) were delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase & In case of defective or damaged goods please provide Photographic evidence.

Send your Return request & the Receipt to: [email protected]

When we send you an address to return the item, you will have to pay the shipping fees. ( If item is Correctly chosen & NOT Originally Damaged )

All defective products must be returned within 90 days by traceable post from the date you placed your order.
It may take up to  7 business days to process your return after we receive your product.The buyer is responsible for all further shipping fees.

Return of the Shipping Fee:
1. If the customer doesn't like or need the item after receiving them, the customer has to bear the shipping fee.
2. In case of return due to quality problems, A1Smartshop.com will be responsible for round trip shipping fee after received it and checked it.
3. If it is a quality problem, the customer needs to provide pictures or videos as the return certificate. 

If you would like a refund, please contact us for the RMA return number and please contact us for the return address and then ship the item(s) to our warehouses:

Once we receive and inspect your returns, we will send you an email notifying if the return was approved or rejected.

For exchange buyer MUST return the defective item for 1 to 1 exchange or refund, the return cost due to buyer and the Paypal service fee is not refundable.

The Paypal return policy: https://www.paypal.com/ch/webapps/mpp/ua/buyer-protection?locale.x=en_us

https://www.paypal.com/us/cshelp/article/how-do-i-create-a-shipping-label-to-return-a-purchase-to-the-seller-help689

How do I create a shipping label to return a purchase to the seller?

This article has information related to purchasing shipping labels from the Shipstation. If you purchased your shipping label through the PayPal Shipping Center, visit our PayPal Shipping Center for more information.

If your seller has turned on the return label feature, you'll be able to print and pay for a domestic or international return shipping label from your PayPal account.

The returned item must be in the same condition as when you received it and you’re responsible for any costs associated with the return. If you’re shipping internationally, please mark “Returned Cargo” on the outside of the package to avoid tax charges.

We suggest you retain a copy of the shipping label to verify the address of the recipient. If needed, we may ask you to provide this document later.

Here’s how to create and print a return shipping label:

  1. Go to Activity and select All Transactions.
  2. Click the payment for the item you want to return.
  3. Scroll to the bottom of the “Transaction Details” page and click Return Shipping Label.
  4. Complete the form and click Continue.
  5. Make sure the information is correct and click Pay and Continue. Your PayPal account is charged for the label.
  6. Click Print in the return label pop-up window.

We'll send you and the seller an email with tracking information to confirm that you're returning the item.

Tips:

  • Before you create your return shipping label, ask the seller about the return and refund policies.
  • If you choose a different shipping company than the seller used, re-enter your address and shipment information. You can create one return label per transaction.

IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. Our policy does not entitle you to reimbursement for the return shipping costs that you may incur.

Information:
Please do not send any return items to the addresses above, returns sent to these addresses cannot be processed. If you need to return a product, please contact us as soon as possible by emailing us to [email protected]