We stand behind all of our high-quality products. With everything we manufacture, we use the best processes and materials available. Everything goes through intensive testing and strict quality checks. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 1 year from the date of receipt.
If you believe your product is defective, please contact us at info@A1smartstore.com and provide a valid proof of purchase (order number or receipt.) We will repair or replace the defective product, or issue a complete refund, delivery charges included.Unfortunately, we cannot offer a warranty without valid proof of purchase.
IMPORTANT THINGS TO NOTE:
-All warranty exchanges are tested in-house for proper product functionality since we always strive for customer satisfaction. If there's a problem, we want to get to the root cause of it. However, a lot of the time, we find that some users experience FWAPTU (frustration with a product that's unfamiliar). Before you return your items, take another look at the instruction manual or shoot us an email here and we'll see if we can resolve your issue. If we receive a product deemed to be in full working order after testing, we will send it back.
-A1smartstore® warrants against material or workmanship defects for a period of one (1) year from the date of purchase.A1smartstore® is not responsible for damages caused to other devices made by third parties.
-If a material or workmanship defect arises with regard to any A1smartstore® product, and a valid claim is received within the 1 year Warranty Period, we will at our option:
(i) repair theA1smartstore® product using new or refurbished parts
(ii) replace theA1smartstore® product with a new or refurbishedA1smartstore® product (iii) refund the purchase price of the defectiveA1smartstore® product.
-This warranty does not cover damages caused by negligence or misuse. Under no circumstance does the warranty policy cover replacement or cost of any electric device used with our product.
Our head office address:
A1smartstore.com 2/F RM 4 BLK B, CHUN MAN COURT, HOMANTIN, KLN, HONGKONG. TEL: +852 62528708
Our EU warehouse:
A1smartstore.com c/o Mail Warehouse 530 Metroplex Business Centre Broadway Salford,Greater Manchester, M50 2UE U.K.
G3 WORLDWIDE MAIL ITALY SRL/ESTAR VIA MANZONI,19 MONTANO, LUCINO, CO, 22070 ITALY
Joyce Lee International Business Centre Calle de Serrano n º 93-3º E 28006 Madrid Spain
EBS GmbH returned Voltmerstr. 73C Hannover, Hannover 30165 Germany
Please do not send any return items to the addresses above, returns sent to these addresses cannot be processed.
(For return or exchange request, please contact our support team first)
If you have any order inquiries, please provide your order number and describe your order inquiry in detail. If you have any product inquires or issues, please provide your screenshot and the videos of details about your questions. This will help us solve your issues sooner.